Letter to Editor: Propane company left us cold

Dear Editor:

Some MFA Oil customers are sitting in cold homes today. MFA failed to deliver scheduled propane fills in November and December due to a computer error, we were told. The result left some customers without propane for heat in sub-freezing temperatures.

Drivers are scrambling this weekend to get tanks filled. The process is expected to take longer than usual; homes with empty tanks will need lines purged and pilot lights re-ignited by delivery personnel.

Employees said the computer error was created when MFA Oil transitioned consumer accounts from Lybarger Propane. It is unclear at this time how many homes and businesses are affected.

MFA Oil corporate headquarters is located in Columbia, Mo. According to their website, they deliver propane to a 10-state region from Utah to Indiana.

If you are a MFA Oil customer, it would be a good idea to check your own propane tank level to make sure you have enough propane to heat your home during this cold weather spell.

Kendra Harnden

Contact us: Osage County News | P.O. Box 62, Lyndon, KS 66451 | [email protected] | 785-828-4994 | Powered by Osage County, Kansas