Diehl retires; Willow Brook Insurance passes on with integrity

LYNDON, Kan. – There is going to be a little more relaxation going on out by Willow Brook soon. After 15 years of operating an independent insurance agency, Ardis Ann Diehl has sold Willow Brook Insurance and is planning her retirement from the Lyndon business.

While things will be easygoing for Diehl now, the transition might be harder on customers and friends who have relied on Diehl to help them with their insurance needs throughout the years. But, she said her customers were on her mind as she made arrangements to transfer the agency to another company.

Diehl said it was important to her to pass her customers’ trust on to a respected company with ties to rural community such as Lyndon, and someone who shares her loyalty to God, family, country, and hard work. She said she thinks she found the right company in Integrity Insurance Agency, which will take over her accounts effective July 1, 2018.

“For my customers, I want to make this as easy as possible,” Diehl said.

Integrity Insurance Agency is operated by Jan and Marshall Madill, of Overbrook, with offices in Topeka and Burlington. A Lyndon office will be open by the time the transition is completed.

The only changes customers should notice are a different voice on the telephone and a different agent’s name on the policy declaration page, Diehl said.

“I believe Marshall and Jan run their business with good principles,” she said, noting she tried to operate her agency according to the following principles: Start every day with prayer, promise to do business by the book – the Holy Bible, tithe according to earnings, and “treat people the way I want to be treated.”

“I feel comfortable how everything has evolved,” Diehl said about the agency transfer to Integrity Insurance.

Diehl’s customers know well the kind of personalized service she has provided, and Marshall Madill said they can continue to expect the same kind of service through Integrity’s 10 employees.

“From the get go, I tried to contact people more than once a year,” Diehl said, noting she always notified customers of upcoming policy renewals and regularly sent personalized birthday cards.

Madill said clients of insurance agents such as Diehl “almost become more than a client. They’re almost part of your family.”

Opening an office in Lyndon was one way to continue that personalized service for Willow Brook’s current clients, Madill said.

For casualty and property insurance, “it’s important to have someone to coach you through it – first to determine how to get the best coverage, and then if you ever need to file a claim,” he said.

Plans are coming together for Integrity to share an office with Liberty Real Estate, at 509 S. Topeka Ave., Lyndon. As of July 1, files for insured customers of all of Diehl’s lines of coverage will be transferred to Integrity, which will become customers’ contact point.

“Your account will be well taken care of by someone who understands rural America and hometown and local culture,” Diehl said.

Willow Brook Insurance currently offers a variety of property and casualty insurance lines from numerous companies, including Bremen, Farmers, Mutual, Safeco, Progressive, CNA Surety, Hartford, Continental Western, MetLife, and others. Integrity, which began in 2011, is also licensed in eight states, including Kansas, Missouri, Arkansas, Oklahoma, Texas, Indiana, California, and North Carolina.

Not surprising, Diehl says what she will miss most by retiring is the same thing she enjoyed most in her work – the people.

“I’ve appreciated the conversations and friendships,” she said, “and just being able to help people.”

Having started working in the insurance business in 1973 as a “girl Friday”, and licensed to sell insurance since 1983, Diehl has helped many people and made many friends along the way. But if you are one of Diehl’s customers, don’t think she’ll just be sitting out along the banks of Willow Brook enjoying the summer breeze.

When she retires, after she catches up on her sleep and cleans her house, she said, “I plan to still serve in the community in some way.”

Diehl said over the years, she has conducted her own personal ministry, in which she bakes treats and delivers them to friends and neighbors who might have a current need for some kindness.

“I plan to get back to my ‘Bake and Take Ministry’,” she assured.

So even though insurance won’t be a topic of conversation, don’t be surprised if Ardis Ann shows up at your door some day with a plate of cookies.

To celebrate Diehl’s retirement and the transfer of the agency to Integrity Insurance, a reception has been planned for 2-6 p.m. Friday, June 22, at the Willow Brook Insurance office, 675 E. 253rd St., Lyndon. All friends, customers and well-wishers are invited.

For more information, contact Diehl at 785-828-4884, or Integrity Insurance at 785-233-5401.

Contact us: Osage County News | P.O. Box 62, Lyndon, KS 66451 | [email protected] | 785-828-4994 | Powered by Osage County, Kansas